Family, Care & Innovation - August 2025
Click here to read the August newsletter!
IN THIS EDITION:
Meet the owners of Telex
Why Audiological Best Practices Are Key to Better Hearing
What’s new in hearing aids?
Meet the Owners of Telex Hearing Care – Lindsay & Janine Gillespie
Lindsay and Janine Gillespie are the dedicated husband-and-wife team behind Telex Hearing Care, proudly serving the Central Coast community for over 30 years. With four adult children and one grandchild, family and community are at the heart of everything they do. Known for their tireless work ethic and genuine care, Lindsay and Janine have built a trusted, independent audiology practice grounded in honesty, integrity, and evidence-based best practices.
They are passionate about helping clients hear their best and believe every individual deserves to be treated with respect and transparency. Their long-standing relationships with clients — many of whom have been with them for decades — are a testament to the trust they’ve earned. Respected by local GPs and ENT specialists alike, Lindsay and Janine remain as committed today as they were when they first opened their doors: to delivering ethical, personalised hearing care you can rely on.
More on Best Practices (continued from last month…)
At Telex Hearing Care, we’re all about helping you enjoy life’s sounds—whether it’s a loved one’s voice, your favourite song, or a lively conversation. But delivering great hearing care goes beyond just providing hearing aids; it’s about following audiological best practices to ensure you get the clearest, most comfortable sound possible.
Our July 2025 newsletter explained the ‘what’ of Audiological Best Practices. This month, let’s look at why they matter?
Why Audiological Best Practices Are Key to Better Hearing
Audiological best practices are the top standards we follow to provide exceptional hearing care. Think of them as the perfect recipe for a great outcome: they blend the latest research, personalised attention, and proven techniques to create a hearing solution tailored just for you. From detailed hearing tests to practical communication tips, these practices ensure your hearing aids or other solutions fit your unique needs like a glove.
Why Best Practices Matter
Following audiological best practices isn’t just a routine—it’s the secret to better hearing and a happier you. Here’s why they make such a big difference:
Spot-On Hearing Tests for the Right Solution
A great hearing aid starts with an accurate hearing test. We use state-of-the-art tools and diagnostic assessment processes to measure how well you hear different sounds, like soft voices or high-pitched tones. This helps us understand exactly what you need, so your hearing aids amplify the sounds that matter most, like chats with friends or the TV’s dialogue.
Tailored Care for Your Life
Your hearing needs are one-of-a-kind. Maybe you love bustling family gatherings or quiet movie nights at home. Best practices mean we take time to learn about your lifestyle—your goals and challenges. We then customise your hearing aids or suggest extras like wireless TV streamers to match your day-to-day, keeping you connected to what you love.
Comfortable Sound Every Time
Hearing aids that aren’t set right can make sounds too sharp or hard to hear, which can be frustrating. Best practices include Test box measurements to ensure correct calibration, and Real Ear Measurement (REM), a test that checks how sound comes out of your hearing aids in your ear. This fine-tunes your aids to sound natural, so you’re happy wearing them all day.
Tips for You and Your Family
Hearing better isn’t just about devices—it’s about communication. Best practices involve sharing easy strategies to make conversations smoother, like choosing quieter spots or asking others to speak clearly. We also teach your loved ones how to help, like facing you when they talk, so you feel supported in every setting.
Care You Can Trust
Best practices keep you safe and comfortable. We keep our equipment in top shape, follow strict hygiene standards, and stay current with the latest hearing science. If we notice anything medical we’ll refer you to a specialist, ensuring you get the right care every step of the way.
What Happens Without Best Practices?
Skipping best practices is like cooking without a recipe—the results might not turn out well. Without proper testing or personalisation, hearing aids could leave you struggling to hear in noisy places or feeling like they’re not helping enough. You might even stop using them, missing out on life’s joyful sounds.
As mentioned in our last newsletter, unfortunately, not all clinics follow Audiological Best Practices. However, audiological best practices are the heart of what we do at Telex Hearing Care and what makes us different to many other clinics. We ensure your hearing aids are made for your ears, your life, and your goals, delivering clear sound you’ll love. Whether you’re new to hearing aids or ready for an upgrade, we’re here to make your hearing journey amazing.
WHAT’S NEW IN HEARING AIDS
Starkey Edge AI
Hear Clearly Anywhere with Starkey Edge AI’s Edge Mode+
Struggling to hear in noisy places? Telex Hearing Care is thrilled to introduce Starkey Edge AI hearing aids, featuring Edge Mode+ Technology. This smart feature uses AI to instantly adapt to your surroundings, boosting voices and cutting background noise. Whether you’re at one of our beautiful beach cafés or the Avoca Beach markets, Edge Mode+ makes conversations clear and effortless. Powered by a tiny, high-tech processor, it’s like having a sound expert in your ear! With a sleek, waterproof design and up to 51 hours of battery life, these aids fit your Central Coast life. Want to try them? Stop by our Kanwal, Killarney Vale, or Gosford clinics!